Returns & Exchanges

At Cadence, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unused condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the pre-paid shipping label provided through the portal and securely package your items.

3

Ship the Package

Drop off your package at any authorized carrier location; make sure to retain your tracking receipt for peace of mind.

4

Receive Your Refund

After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing